Last updated: July 25, 2025
Trip Guest Policies
This agreement constitutes a contract between You (“You”) and Listo Travel Inc.(“Listo Travel” and “Us/”We/Our”), each individually a Party and collectively referred to as "Parties. This Agreement may be updated from time to time at the discretion of Listo Travel without notice to you.
The following terms and conditions, together with any documents they expressly incorporate by reference, including the Privacy Policy, SMS Policy, Terms of Service, and Trip Organizer Policy (collectively, these “Terms of Use” or “Agreement”), govern Your and Your Authorized Users’ registration with, access to and use of:
● the Listo Travel “Website”
● the Listo Travel “App”
● “Listo Services”
● Website, App, and Listo Services shall be individually and collectively be referred to as “Licensed Products”
All references to “You” “Your”, and “Subscriber” in this Agreement includes You and your Authorized Users unless otherwise specifically stated.
PLEASE READ THE TERMS OF USE CAREFULLY BEFORE YOU REGISTER FOR A WEBSITE OR APP PROFILE OR START TO USE THE LICENSED PRODUCTS. BY USING ANY OF THE LICENSED PRODUCTS, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS OF USE, AS AMENDED FROM TIME TO TIME ON THE WEBSITE, APP OR VIA YOUR PROFILE. IF YOU DO NOT WANT TO AGREE TO THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE ANY LICENSED PRODUCTS. IT IS YOUR RESPONSIBILITY TO CHECK THE WEBSITE AND APP PERIODICALLY TO OBTAIN THE LATEST VERSION OF THIS AGREEMENT. YOU AGREE THAT UPDATES TO THE WEBSITE AND APP SHALL QUALIFY AS NOTICE TO YOU IN WRITING OF ANY CHANGED TERMS HEREIN.
If there is any ambiguity or conflict between this Policy and the Terms of Service, the terms of the Terms of Service shall govern.
The definitions used in the Terms of Service shall apply herein.
Trip Guest Responsibility for Theft and Damages
● Trip Guests participating in any Trip or Feature are fully responsible for any theft, loss, or damage they cause or suffer to their own or others’ property, equipment, or facilities arising out of or related to any Trip or Feature in which the Trip Guest participates or access or use to the Licensed Products by the Trip Guest or their Authorized User. (“Trip Losses”). This includes, but is not limited to, damage to vehicles, accommodations, or any third-party personal, real or intellectual property. You waive and release Listo Travel from any liability or claims for Trip Losses.
● In the event that Listo Travel pays, reimburses or undertakes an obligation to pay for Trip Losses, whether voluntarily or through court or agency action, Trip Guest agrees to promptly reimburse Listo Travel for any out of pocket payments made by Listo Travel.
● Furthermore, guests authorize Listo Travel to charge any such costs directly to the payment method provided at the time of booking, without requiring additional consent at the time of the charge[CK1] .
Trip Guest Profiles and Profile Pages
You understand and agree that Listo Travel solely utilizes its review system, if any, to provide input regarding Your fellow travelers, including Trip Guests and Trip Organizers. We do not conduct any background checking regarding our Users. You agree to assume all risks related to participating in Trips, Features and in Your Trip Booking with other humans.
Permission to list limited profile information regarding which trips you are registered for on the Trip Organizer’s page[CK2] ?
You understand and agree that, as part of Listo Travel’s efforts to provide excellent experiences for all Users, You agree that all other Trip Guests and Trip Organizers who participate in the same Trip or Features, including those who partially participate, will be provided an opportunity to give feedback regarding their experience with You on the Trip or Feature. You agree that Listo Travel may request and other Users may provide this feedback, which may contain negative or positive experiences with you in such areas as: payment reliability, social interaction, safety, adherence to Trip Organizer or Trip plans, habitability of accommodations, scheduling, quality of the experience,or the like. You acknowledge that Listo Travel does not edit or restrict these ratings and does not review for potential defamation or other issues. You release and waive Listo Travel, its employees, agents, and contractors, from any claims, losses or damages arising from or related to review ratings and specific comments left regarding You, including defamation and emotional distress.
You further agree that Listo Travel may make certain additions or subtractions to Your composite rating score, based upon its written policies that are made available to You[CK3] .
Refunds and Financial Matters
Do you have a credit card policy somewhere?
In the event that You decide to cancel any portion of Your Trip Booking due to an Extenuating Circumstance, You agree to refer to the Cancellation Policies in the Terms of Services, and either a) promptly communicate with our support team (via xxxx) or b) promptly follow the cancellation instructions listed on the App or Website.
You agree that all rights to refunds or credits shall be handled pursuant to the Listo Travel refund policy. You have the right to initiate a chargeback through their credit card issuer in accordance with applicable law, including the Fair Credit Billing Act. However, You agree not to initiate a chargeback unless You have first made a good faith effort to resolve any issues directly with Listo Travel, by contacting us at xxxx.
You agree that You will not seek direct refunds from a Trip Organizer and that You waive and release Your rights to receive a refund from Listo Travel if you do, even if the Trip Organizer only refunded a portion of the amounts due to You.
If a chargeback is filed without first providing Us a reasonable opportunity to address and resolve the concern, and the chargeback is found to be unsubstantiated or unjustified, We reserve the right to take legal action, including arbitration, to recover any disputed funds and associated fees or damages. You agree that, in the event that We decide to take legal action, including arbitration, and We are the substantially prevailing party, You will pay for Our reasonable attorneys’ fees and costs (including expert witness fees) to bring such action. This clause is not intended to, and shall not be interpreted to, limit or waive any rights You may have under federal or state law.